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Site Reliability Engineer

Ensono Digital are looking for for energetic and skilled remote Site Reliability Engineers. For the past 13 years, we've worked with some of the UK's most ambitious companies to solve some of their most complex engineering challenges. They have loved what we’ve done so far and we need to keep up with the demand to operate these applications in production on their behalf. As a Site Reliability Engineer, you and your team will be responsible for between four and ten of our cloud-native managed services clients. 

About the role and what you'll be doing

Ensono Digital is applying Site Reliability Engineering principles to disrupt the traditional Managed Services approach and deliver something that empowers our customers and turns technology into an efficiency, growth and innovation multiplier.  

The successful candidate will be reporting into the Head of SRE and will start supporting our clients immediately. New projects are in the pipeline, so you will also be working with our pre-sales and delivery teams to ensure operations are considered long before handover.  

We want to keep curious, and keep improving and are eager to continue to learn from industry leaders and your experiences to deliver a service which will delight our clients.

As a Site Reliability Engineer, your overarching responsibility is to ensure we meet our clients’ Service Level Objectives, and respond to incidents in a timely and professional manner.  

Your responsibilities will include

  • Monitoring our client’s services using modern tools and SRE practices
  • Responding to incidents originating from 2nd line support within the times set out in the SLA (being on-call)
  • Performing and assisting in root cause analysis and blameless post-mortems to enable incidents to be understood and avoided in the future
  • Improving the testing and release procedure
  • Planning for and making changes to capacity to balance the demand vs. cost saving equation better
  • Undertaking improvements to the infrastructure and product
  • Making changes to client’s services based upon operational or business needs  
  • Advising and supporting the further development of Ensono Digital’s Intellectual Property to ensure future projects benefit from what we learn.

What you’ll bring to Ensono Digital

Expertise in the following will be required:

  • A comprehensive understanding of Site Reliability Engineering
  • Experience working with a cloud service provider (ideally Azure or AWS)
  • Strong examples of implementing automation/solutions by code (preferably Python, C#, Java, or Go)
  • Commercial experience working with compute technologies (such as Kubernetes, or Serverless)
  • Designed, implemented, and/or supported solutions in a production environment  
  • Strong interpersonal and communication skills to work in a fast-paced and rapidly changing dynamic environment

Any additional expertise of the following will be very beneficial: 

  • Experience with CI/CD pipeline tools (such as Azure DevOps, GitHub Actions, Gitlab CI)
  • Experience with monitoring, logging tools (such as Azure Monitor, CloudWatch or Prometheus)
  • Experience with ITSM tools (such as ServiceNow, OpsGenie, or PagerDuty)
  • Working with an Infrastructure as Code tool (Terraform, ARM, CloudFormation or Deployment Manager)
  • Excellent troubleshooting skills that span systems, networks (TCP/IP), and code
  • Expert knowledge of Linux internals and tuning

What we offer you

  • We will give you a place to strive and grow, where you will have the opportunity to work on interesting, yet challenging projects. You will be able to apply your thinking to build a better world founded on intelligent technologies.
  • This will be an extremely varied position that’s all about problem-solving and finding the right technical solutions for your client.
  • You will be given autonomy over your work so that you will have the opportunity to shape the projects you’re working on.  
  • We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.
  • We strive to build a business where everyone feels welcomed, included, and valued.
  • You will be part of a great community including internal monthly events such as Lunch & Learns, Tech Time, and internal competency meet-ups and community groups such as football, gaming, yoga, and wellbeing.

Benefits package

  • 27 days annual leave (plus bank holidays)
  • 1/2 day on your birthday
  • Sabbatical options at 5 & 10 years
  • Discretionary bonus
  • An annual training budget, up to 5 days study leave and 10+ training vendors
  • Generous company pension
  • Private healthcare  
  • Payroll giving
  • Enhanced parental and dependent leave
  • Equity appreciation program and incentive plan
  • Life and Income protection
  • Additional perks such as discounted gym memberships, cyclescheme, EAP and more!

Apply for this role

If this all sounds great, we’d love to hear from you! Please use the form available via the 'Apply For This Role' button. We try to respond as quickly as we can but sometimes we get bombarded with applications and they take a while to go through.

If you haven't had a response within two weeks, please assume that we won't be taking your application to the next stage on this occasion. We list all our roles on the Careers page so do keep checking the page in the coming months to see if anything else opens up.
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Contact us

Contact us directly regarding this role
0203 176 4690
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